FAQ's

What shipping service do you use and how quickly will I receive my item?

Refurbished units: We use USPS Priority Mail (2-3 days) and ship within 1 business day from our MN based facility.  Upon order fulfillment, you will receive tracking information for your shipment.

New units: New units are shipped from one of our 9 warehouses located throughout the country and ship using UPS Ground.  Items will be shipped on the same business day your order is made and take 1-2 days in transit.  Orders to California will experience delays.

What condition will I receive my pre-owned tuner in?

All of our pre-owned tuners have been seller refurbished.  When we receive them from our distributors, we fully test, clean and update the tuner.  All of our tuners are guaranteed to be unmarried/unlocked and guaranteed to function 100% like a brand new tuner.  Since these usually get less than an hour of use from previous owners and are stored the rest of their lives, they are typically in very good cosmetic condition.  Most of the time you'll barely be able to notice the difference between a refurbished tuner and a brand new one. 

What is all included with my pre-owned tuner?

All of our tuners will come with everything you will need to get up and running.  This includes the tuner itself and the OBD cable to connect to your vehicle.  Diablosport Predators do not include the USB update kit as Diablosport sold those separately for $59.95, all other updateable tuners will include a USB cable for any updates.  Most of our tuners will include the original box, instruction manual, and stickers but every one is different.  Tuners are very simple to use and most of them will walk you through the process.  Instruction manuals can also be found on our Downloads page or online using Google search.  If you have any specific requests, please contact us through our contact page

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