Return & Refund Policies
We guarantee our programmers to work 100% or your money back.
All of our programmers are tested and are fully functional, if you receive a VIN locked programmer you will receive 100% of the purchase price upon return.
Programmers purchased for wrong vehicles may be exchanged for the correct programmer within 30 days if we have it in stock. Shipping will have to be repaid for exchanges as well as any price difference between programmers. If we do not have the correct programmer in stock, you may return yours for a full refund within 30 days of purchase. New items must be returned in new condition in the original packaging. Any new item that has been opened/used may be subject to applicable fees and reimbursed at up to 20% below the current market price of a refurbished model.
All other items may be returned within 30 days of purchase for a full refund.
Domestic Priority mail shipping will be refunded if something is our fault and the return shipping may be refunded as well but will be decided on a case by case basis. Express mail and International shipping is not refundable in any case, even if the fault lies on our end.
Items returned for reasons of our fault will have US Priority Mail shipping refunded. Items returned due to the fault of vehicle or buyer (such as wrong vehicle fitment, calibration issues on the vehicle, etc.) will have our original shipping costs deducted from the amount of the refund.